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The concierge role, reimagined for modern travel
Bookings and directions migrate to software; access and relationships stay human. The desk's payroll case now rests on retention, not request volume.
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Demand
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Uk eta requirements — The UK's ETA: what the travel authorisation asks of US visitors
The UK's Electronic Travel Authorisation is a standing pre-travel requirement for US and other visa-exempt visitors. The application, the fee, the validity, and what the check changes for hotel front offices.
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Pacifica Hotels takes Courtyard by Marriott to Takayama: the deal explained
A third-party Japanese operator signs a franchise with Marriott International, adding 207 rooms to a heritage city by 2028.
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Hyatt reports $58 million in Q3 earnings: how to read a hotel earnings snapshot
One quarterly release says little on its own. Here is what the numbers in it measure, and what an operator should check next.
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Pan Pacific's Version 2.0 rebuilds more than half its portfolio since 2020
The Group's renovation and new-build programme now covers most of its hotels, with ten more Southeast Asia projects set for 2027.
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Mid century modern design: The timeless appeal of mid-century hotel furniture
Mid-century hotel furniture survives restyling cycles because clean lines age slowly. The SAS Royal Hotel, the Palm Springs landmarks and a buyer's checklist.
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What a sustainability consultant actually does at a hotel
The job title is everywhere in hospitality. The work behind it is narrower, more technical, and more measurable than most operators expect.
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Preferred adds 11 hotels to its Legend Collection: what an independent property should check before applying
The brand grew to more than 125 luxury properties in 2026 and named a recommended tech provider. Here is how an operator reads both moves.
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Sustainability in business — The business case for sustainability in hotels: where cost, loyalty and staffing actually line up
Eco operations earn their keep on the P&L first. The marketing story comes second.
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IHG signs a sixth Garner in India, but the Jim Corbett bet stays unproven until 2027
A 50-key midscale signing beyond the metros reads as momentum. The evidence behind that reading is thinner than the release suggests.