The concierge role, reimagined for modern travel
Bookings and directions migrate to software; access and relationships stay human. The desk's payroll case now rests on retention, not request volume.
Hospitality News
A running record of hospitality developments: new brands and conversions, executive appointments, union negotiations and strikes, licensing and occupancy tax changes, short-term rental rules and demand shocks. Reports name the properties, cities and dates. For readers who track the sector day by day rather than quarter by quarter.
Daily reporting on brand launches, management changes, labor disputes.
Boutique hotel trends: How boutique chains keep setting the hotel agenda big brands later follow
Small brands move first on design, staffing and guest experience. Larger operators then copy what the numbers prove.
Housekeeping on request: what opt-out programs do to labor cost
Skipping the daily clean saves minutes per room — whether those minutes become money depends entirely on scheduling, and the guest-exposure risk is real.
RevPAR, ADR, GOPPAR: what each metric actually tells an operator
Each number answers a different operating question — and reading them without their partners hides more than it shows.
Service charges are not tips: what three federal rulebooks require of hotels
A mandatory resort, banquet or room service charge is wages under Labor Department rules, non-tip income under IRS reporting, and part of the advertised total price under the FTC fee rule that took effect in May 2025.
GOPPAR explained: the profit metric operators track when RevPAR isn't enough
Gross operating profit per available room isolates what management actually controls. Here is how it is calculated, how it diverges from RevPAR, and what recent data shows about the gap between the two.